September 26th, 2011
The Employee Satisfaction and Motivation Survey can relate to many fields within many departments of a specific company and his or her needs. The purpose of this survey is to determine the needs and satisfaction of a company’s employees. This survey will also help uncover the motivations of why the employee continues to work there and how the employee feels consistently. This survey will also help the employer’s HR departments and leadership teams by knowing what to start, stop, and continue doing. This survey will help paint the picture of why the employees are wanting to stay or leave the company.
Steps taken in making this survey were specific to human motivations and the human self-actualization processes. For one to be self-actualized, he or she must be at the pin point of the period thus having food, shelter, love and belonging, as well as self-esteem. Knowing that you’re employees are feeling self-actualized will give the employer a better picture as to his or her employees and how they feel. Making sure that relevance of this survey will be valid in almost any company was a challenge. An important factor was keeping it as general as possible with giving the survey a few questions to lessen the generality. For example, the department and job title will help the employer know why he or she is answering in a fashion based upon their title or department. Knowing the intent and use for the survey in the making process was crucial. What questions in the survey could be skewed and not relevant? What questions when developing the survey would make the results more valid and reliable? These are questions that were thought of when creating the Motivation and Satisfaction Survey. The different variety of questions was also an important step, should the 1-10 scale, multiple choice, short answer, or other methods be use? The different questions give the survey a more humanistic approach.
How to structure and design the survey was not as hard as the brainstorming and steps to create the survey. Knowing the target audience and the results process was easier in designing the survey. Choosing the right questions in regards to what the survey is asking, and how to structure this with the right message being brought to the table. By switching up the survey with different methods of questioning, gives the employee a better way to answer the questions. If the survey had the option “doesn’t apply to me,” or “not sure,” the employer administering the test could not use the answers and would not be able to count that towards the larger group of answers. This was a determining factor from the beginning, otherwise 50% or more could select that option as they did not feel comfortable answering the question at hand.
When administering the Employee Motivation and Satisfaction Survey, all employees of all levels, in every department should be surveyed. This gives a more generic approach in knowing one’s culture at his or her company. By knowing the culture of the company, the employer will have a better idea of its peoples morale level. Administering this test to all departments could have amazing results. For example, if all employees in the department of customer service tell the employer in the survey that he or she had never received a pay raise or promotion, that indicate they do not like their work, this could be a large potential for a company to investigate. Questions like, why do my customer service reps feel this way? Possibly because they have not received any incentives and or recognition. Another example would be if the employee enjoys his or her work and is completely satisfied, this may come from the training department which is another spectacle as the employee’s in training usually want to be there. Being able to interpret as an employer, how your employees are doing and how they are feeling will give you a better analysis on what needs to be done within. Employee engagement and recognition have an opportunity if all feel unsatisfied in certain areas.
The Employee Satisfaction and Motivation Survey can relate to many fields within many departments of a specific company and his or her needs. This survey can be administered to any employee, but shall be released to the entire company/region/arena so the results will be accurate. The purpose of this survey is to determine the needs and satisfaction of a company’s employees. This survey will also help uncover the motivations of why the employee continues to work there and how the employee feels consistently. This survey will also help the employer’s HR departments and leadership teams by knowing what to start, stop, and continue doing. By administering this survey, you as the employer realize that things should change and or stay the same in regards to recognition, engagement, promotions, satisfaction, and benefits being offered.
Below is an attached copy of the Employee Satisfaction and Motivation Survey:
Employee Satisfaction and Motivation Survey
|What is the nature of your department and what is your job title?
|How long have you been with the company?
|Please indicate how much you like your current role.
I dislike it very much I enjoy it very much
1 2 3 4 5 6 7 8 9 10
|Have you always enjoyed this type of work?
Yes / No / Somewhat
|Have you ever done this type of work before, either for pay or not?
Yes / No
|When was your last pay raise and or promotion?
Less than 1 year ago / More than 1 year ago / Never received one
|Are you satisfied with our benefits package? Yes / No
IF YES, indicate how much it influences your decision to stay with your company. IF NO, indicate how much it would influence your decision to stay if another job opportunity presented itself.
Very little Very much
1 2 3 4 5 6 7 8 9 10
|When was the last time you received recognition or appreciation? (award, publicly, gift, email, etc.)
Less than 6 months ago / More than 6 months ago / Never
How well do your supervisor and upper leadership communicate the reasons for doing things within your department and or your tem?
Very poorly Very well
1 2 3 4 5 6 7 8 9 10
|Do you participate in any community service/involvement activities within the company’s volunteer initiatives?
|Thank you for your time! Please feel free to use the space below to write any additional comments pertaining to your motivation at work.